If you are working in concierge services, you no doubt have stellar organizational skills and are able to see the big picture while also managing the small details. Your superpower, however, lies in the personal touch – that is, assessing the particular needs of each client and tailoring your services accordingly. For those who specialize in organizing homes, each project requires you to take into account the client’s daily routines as well as the type of dwelling they live in and the physical assets they have. Whether you are organizing the cramped spaces of a New York City apartment or a palatial estate in the Hamptons, an all-in-one solution can make your clients’ lives more orderly and take your business to the next level.
For many people, keeping their clothes organized, well-cared for and easily accessible is a Herculean effort, especially if they have an extensive wardrobe. Again, your challenge will depend upon their lifestyle, for example, the needs of someone who rushes off to an office every day are quite different from that of a full-time philanthropist who spends much of their time at fundraising galas. The first person will need their business attire to be easily accessible when they wake up in the morning, while the other has the time to decide what they will wear to a planned event but may want to see all their options laid out for them – including the gown, the shoes and the bag. Using EstateSpace, you can upload photos of each item and build a virtual catalog that the client can flip through at any time, from any place, to create the outfit they want, rather than searching for things. This is very convenient if the clothes are in the main residence, and crucial if items are spread across several homes or kept in a storage unit. You can also note rare or particularly high-value items – such as vintage couture – to make sure they are being properly maintained or repaired as needed.
Of course, communication with the client will be essential to your success with concierge services, both during the initial project and on an ongoing basis if you continue to work for them. This is where the messaging feature of EstateSpace comes into play. For example, they can let you know the items they wear most often so you make sure favorite pieces stay in the main residence; later, they can choose from the virtual catalog items they want to bring on vacation and notify you within the app so you can arrange to have them shipped anywhere in the world. You can also use the messaging feature to communicate with other trusted service providers such as the people who maintain the pieces or the staff at the storage space.
Motivational author Gretchen Rubin has said, “Outer order contributes to inner calm.” Knowing that you’re helping your clients achieve this can be deeply satisfying work. That said, you also want to make sure you are minding your own stress level. EstateSpace makes even the most complex projects simpler so you can take care of your client’s needs as well as your own.
